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Commercial Accounts:
Account Information:
ORDERS & PAYMENTS:
SHIPPING:




Commercial Accounts:


WHY CAN'T I SEE THE PRICES?
All visitors are welcome to purchase any non restricted item on the web site, but the prices for all items in the Commercial Embroidery category are restricted and only visible to Commercial Embroiderers who have filled out the Commercial Embroiderer Account Application and have been qualified by RNK’s Commercial Division Management.
WHAT ARE THE REQUIREMENTS TO BE A COMMERCIAL CUSTOMER?
In order to qualify as a Commercial Embroiderer, you must operate a for profit embroidery business. Do you have a yellow page listing for your business? Do you have a Business Permit? Do you have a Sales Tax Number? What type of commercial equipment is in your shop? You must be able to list Commercial Vendors you are currently buying from and the name of the company you purchased your commercial equipment from.
HOW DO I BECOME A COMMERCIAL CUSTOMER?
To become a commercial customer, please follow the link "Continue to On-Line Commercial Application." Fill out all the information. Be sure to include the best number to contact you at in the Contact Info section, in case we have additional questions. Please be sure to answer all fields accurately. Once your application has been approved, you will be unable to change your Contact Info, Billing Info or Shipping Info. When you have completed the form, click on "Send Application"

In order to complete your request and approve your account you must fax a copy of your tax certificate to (865) 549-5116

We will do our best approve your application within 1 business day of receiving your fax. Once you have been approved, you will receive an email from us letting you know.
I AM A COMMERCIAL CUSTOMER, HOW DO I CHANGE MY PERSONAL INFO?
Commercial customers are able to change their email addresses and password only.

To change your email address, please login, and visit the "My Account" Page. Once there click on "Manage Personal Info" change the appropriate email address, click on save changes. Automated emails from the shop will always be delivered to the email address listed under Contact Info.

To change your password,
please login, and visit the "My Account" Page. Once there click on "Change Password" Follow the on screen directions.

To change all other account info,
please send an email to info@florianicommercial.com with the details of the changes that need to be made and we will make those changes for you.
Continue to My Account
HOW CAN I CHECK MY COMMERCIAL STATUS?
Please visit the My Account section of the web site. Login, and then click on "Manage Personal Info" The first line of this information is "Commercial" if there is a "Yes" there you are a commercial customer. If you are not already a commercial customer, return to the My Account Home page. Under the account settings area there will be a button, Apply for Commercial Account, if you have not done so already, please send us an application.
Continue to My Account


Account Information:


WHY CAN'T I CHECKOUT?
Regardless of whether you are trying to purchase restricted commercial products or any of the other non restricted items (which all are welcome to purchase from the site), you must first register with an account and be logged in to check out. If you have been approved for a commercial account, you will be able to purchase commercial products as well as all other items on the site.
Continue to My Account
WHAT IS MY USERNAME & PASSOWRD?
Your username is the email address you chose when you registered for an account (commercial or regular) at this web site. Your password was chosen at this point as well. To change either, please visit the My Account home page, and choose "Manage Personal Info" to change your email or "Change Password"
Continue to My Account
I FORGOT MY PASSWORD... WHAT DO I DO?
To request a new password for either a commercial account or a regular account, visit the forgot password page and follow the on screen directions. You will receive an email with further directions.
Continue to the Forgot Password Page
WHY SHOULD I REGISTER WITH THE SITE
Registering with the site and creating an account will allow you to purchase products on the site. You will be able to checkout quicker, view past orders, find tracking numbers and confirm the status of current and past orders. REGISTRATION IS REQUIRED TO COMPLETE CHECKOUT!

Continue to My Account
HOW DO I REGISTER FOR AN ACCOUNT?
If you are not qualified to register for a commercial account, please feel free to register a regular account so you may purchase our software.

To register for a regular account, simply visit the My Account Page. In the new customers area, click on register. Fill out the form, skip the button that says "Apply for Commercial Account" and just click on the button that says "Register" Once you click on register, you are free to begin shopping. There is no waiting period!

If you are qualified to become a commercial customer, follow the steps above, fill out the registration form, at the end click on "Apply for Commercial Account" to continue to the rest of the application. Verify all information is correct, click on "Send Application"
In order to complete your request and approve your account you must fax a copy of your tax certificate to (865) 549-5116. We will do our best to approve your account in 1 business day. Once you click on "Send Application" you will be registered (without commercial status) please feel free to purchase unrestricted items while you wait for your approval to be processed.
Continue to My Account
I AM A REGISTERED CUSTOMER ... HOW DO I BECOME A COMMERCIAL CUSTOMER?
Please visit the My Account section of the web site and Login. On the My Account Home Page, under the account settings area there will be a button, Apply for Commercial Account, if you have not done so already, please send us an application. In order to complete your request and approve your account you must fax a copy of your tax certificate to (865) 549-5116. We will do our best to approve your account in 1 business day.
Continue to My Account
HOW DO I VIEW PAST ORDERS?
Please visit the My Account section of the web site and Login. On the My Account Home Page, there will be several ways to search for past orders. You can filter orders, by clicking on the order status links to the left, you can search by order ID, by placing your order ID # you received upon checkout into the Order ID box and clicking on search, or you can filter orders by a combination of dates and order & payment status using the drop downs.

All orders will be filtered by the method you chose and be displayed below the search methods. Clicking on the order ID number here will give you more details for the individual orders.
Continue to My Account
WHERE DO I FIND TRACKING NUMBERS?
Please visit the My Account section of the web site and Login. On the My Account Home Page, choose the method you want to search for orders (Please see HOW DO I VIEW PAST ORDERS) The orders will be displayed towards the bottom of this page filtered by the method you chose. Click on the order ID number to be taken to the details of individual orders. Your tracking number (when applicable) will be displayed at the bottom of the Key Order Details section.
Continue to My Account


ORDERS & PAYMENTS:


WHAT PAYMENTS DO YOU ACCEPT? WHY DOES MY STATEMENT NOT MENTION FLORIANI COMMERCIAL?
We accept Visa, Master Card & Discover.
You will note a charge on your credit card statement from:
RNK Distributing
2562 Western Ave
Knoxville, TN 37921
WHEN WILL MY CARD BE CHARGED?
Once your order has been processed, the status will change to "Ready To Ship" at this point your credit card will be charged and shortly after you will receive an e-mail informing you of tracking numbers when available.
I COMPLETED MY ORDER, BUT THE PAYMENT STATUS SAYS WAITING ... WHY?
Your credit card is not charged until the order is ready to ship. Once the status of your order is set to Ready to Ship, your card will be processed and the payment status will change to Paid!
ARE THERE ANY ORDER MINIMUMS?
Yes, there is an opening order minimum of $100. This is for first orders from first time customers only.
For all orders following a first time order there is $35 dollar minimum order.


SHIPPING:


WHEN WILL MY ORDER BE SHIPPED?
We do our best to ship orders within 24 - 48 after the order is placed.  For backordered items in your order we will contact you with the details within that time period.
HOW WILL MY ORDER BE SHIPPED?
During checkout you will be presented with several different shipping options. These options describe what carrier will be handling your package. You will have a choice between USPS and UPS. If you pick any of the UPS methods, PLEASE do NOT use a PO BOX as UPS will not ship there.
HOW IS THE COST OF SHIPPING CALCULATED?

Please note: Freight Specials only apply to orders shipped within the continental U.S. If your order is shipped outside the continental U.S. appropriate shipping charges will be added at the time of credit card processing.

Freight specials DO NOT apply to stabilizers that are more then 20" in length, these bulk items include an additional charge that will be added regardless of freight specials.

The following tables describe shipping rates based on the method you pick during checkout. We will choose the most appropriate carrier for your order from either USPS, UPS or FedEx. Orders are shipped from our warehouse Knoxville TN.

Ground
3 - 7 Business Days (United States)
Merchandise Total Shipping Rate
$0.00 - 25.00 $8.00
$25.01 - 50.00 $9.00
$50.01 - 75.00 $10.00
$75.01 - 100.00 $12.00
$100.01 - 200.00 $14.00
$200.01 and up $16.00
2nd Day
United States
Merchandise Total Shipping Rate
$0.00 - 25.00 $31.95
$25.01 - 50.00 $32.95
$50.01 - 75.00 $33.95
$75.01 - 100.00 $34.95
$100.01 - 200.00 $36.95
$200.01 and up $39.95
Next Day
United States
Merchandise Total Shipping Rate
$0.00 - 25.00 $61.95
$25.01 - 50.00 $62.95
$50.01 - 75.00 $63.95
$75.01 - 100.00 $64.95
$100.01 - 200.00 $66.95
$200.01 and up $69.95
Standard Shipping
Canada (Allow 7-14 business days)
Merchandise Total Shipping Rate
$0.00 - 25.00 $11.95
$25.01 - 50.00 $12.95
$50.01 - 75.00 $13.95
$75.01 - 100.00 $14.95
$100.01 - 200.00 $16.95
$200.01 and up $19.95

MY SHIPPING CHOICES COST MORE THEN THEY SHOULD FOR MY ORDER SUBTOTAL ... WHY?
If the shipping rates are higher then your order subtotal indicates, you most likely have "bulk" stabilizers in your shopping cart. Stabilizers that are more then 20" in length are costly for us to ship. These stabilizers are considered "bulk items" and will incur additional per item shipping fees.
HOW WILL I KNOW WHEN MY ORDER HAS BEEN SHIPPED?
Once your order has been processed, the status will be changed to "Shipped" at this point you will receive an email letting you know your order has been shipped and include tracking numbers when applicable. You can login to My Account to view order status and tracking numbers as well.

"On a personal note, the Floriani stabilizers are the best on the planet, wonderful results, without the 'worry' of ANY puckering- Thank you!"

Edies Embroidery


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